FAQs

Q: How much will it cost to ship to ____?

Shipping is automatically calculated at checkout. To get a shipping quote, put an order together and the shipping process will give you the amount. 

Q: I received a notification that my order was delivered but I don't have it. What do I do?

  1. Start by verifying your shipping address. (It can be found in your original order confirmation.)
  2. The delivery confirmation originates from the parcel carrier and is automated. Unfortunately, it's not always 100% accurate. In most cases we see that the package arrives in the next few days. 
  3. Please check with neighbors or any household members to see if it ended up with somebody else by mistake.
  4. If you still haven't received your package within 3 more business days of your delivery confirmation, please contact us.

Q: Can you ship flammable product overseas or to Canada?

No. If you place an order outside the contiguous US that contains 1UPcard fluid, 3Dfuse adhesive or any other flammable/restricted product, we will give you the option of a full refund, or a partial refund so you can still get the rest of your goods.

Q: Do you offer wholesale pricing?

Some of our products are available for wholesale. Please contact us for additional information.